How to fix Android Lollipop Smart Lock Trusted Places

Android_lollipop_logoAndroid Smart Lock Trusted places feature is baked into Lollipop. Some people are having trouble using the feature, which automatically unlocks your Android device when you are in a specific place (using a geofence) i.e. your home

My suggestion is to check whether Smart Lock is enabled:

  • Security > Settings > Smart Lock > Confirm your PIN*
  • *Smart Lock requires Screen Lock to be enabled. The Smart Lock feature will be hidden if you if you set Screen Lock to > None
  • Next – click Trusted places > Add trusted place
  • If none of the above works go to Settings > Location settings and select > High accuracy
  • Location services – Next tap View/Manage (top right settings) > Open with Chrome  (just once). You will see your recent location history over timestamps /distance on Google Maps. If this reflects your previous and current location, then Location services is working as it should
  • If Location services isn’t working properly –  tap ‘Google Location History’  > DELETE LOCATION HISTORY

Another option is to turn on Google Maps which uses your mobile device GPS to pinpoint your exact location. Useful to know – if you decide to disable Smart Lock it will retain your Trusted places.

Safe surfing folks!


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5 Responses to How to fix Android Lollipop Smart Lock Trusted Places

  1. Anthony says:

    Hi Julian,

    Many thanks for this article re trusted places/smart lock. The trouble shooting list was very helpful as it helped fix this annoying issue.


  2. NS says:

    Hi: I am using an SG7. Trusted places DID work in the past but does not now. I have made all the suggested changes but it still does not work. I can see my exact location on google maps. Google location is ON and set to HIGH ACCURACY. Everything is set as suggested, but trusted places does not work. Got any other suggestions? Very frustrating because this did work well before the latest update from Samsung.

  3. Dovla says:

    Smart lock is enabled under trustes agents but it’s nowhere to be found in settings

  4. Vinay verma says:

    Can’t work Smart lock

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