Several users have contacted me regarding problems connecting to Google Play “My apps”. The problem involves a well documented “Authentication is required. You need to sign into your Google Account.” This is a bug. It occurs if you have more than one Google account. The problem happens if your primary account isn’t authenticating, and the Google Play app decides the other account(s) are primary. This causes an authentication conflict.
You have two options to fix this problem.
- Remove the non-primary account linked to your Google Play account – tap and hold and tap > Remove account
- Remove all accounts in > Settings > Accounts > Google – as above
- Once you remove the accounts, reboot the device
- Once device has re-booted add your primary Google account (you will need your email and password)
You might also experience the above problem if you have one Google account. If you do, you can choose to remove the offending account as above and add the primary account after reboot. Various forum comments suggest using the “Stop” function in running apps (this is meant to clear the cached background process) > tap “SHOW CACHED PROCESSES” for Google Play Store (his was done on a Nexus 5 running 4.4.2) but this will not work.
Safe surfing folks!