Facebook Mobile Authentication Login Approvals

UPDATE 8th June 2012: If you are still experiencing problems using Mobile Authentication Login Approvals and you use an Android device you might want to read my latest post Android for Facebook app launches Code Generator.

UPDATE: I suggest you setup more than one recognised device with Facebook in the event one does not work for whatever reason. Facebook Login Approvals require you to enter a One Time Password (OTP) that Facebook will use to SMS your mobile phone when you log in from an unrecognized PC. In the event you lose your mobile, you can always return to a previously recognized PC to regain access to your account. This is an opt-in security right now, so you don’t have to use it if you don’t want to. I suggest you do use it, but follow my simple steps below.

If you don’t have ‘Login Approvals’ enabled by default:

  • Click on Account > Account settings > Account security
  • Under Login approvals check ‘Require me to enter a security code sent to my phone’ (Beware SMS charges apply!)
  • From Account security you can also activate Facebook text message login notifications. (Beware SMS charges apply!)
  • Finally, from Privacy settings you also have the option to ‘Let your friends see your mobile number’ on your Facebook profile.  I suggest you don’t enable this! If you have, then Click on Customise settings > Contact information > Click on drop down > Click custom > Make mobile visible to ‘only me’. Do you trust that all your friends are in fact your ‘friends’?

Account security note: You can also see all the recognised devices that have connected to your Facebook account along with device name and date. Any you don’t recognize you can remove them by clicking ‘remove’.

Facebook security is improving all the time. This is yet further evidence that the security folks at Facebook are evolving their security best practice. :)

Safe surfing folks!
Julian

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407 Responses to Facebook Mobile Authentication Login Approvals

  1. Shree says:

    Dear sir,
    As just from today morning i am not getting security code even it was already activated. will you guide me on this please?

    • Julian says:

      #Shree# I’ve heard this has happened to a few people including me. It’s actually simple to fix. Click on Account > On the Settings TAB scroll down to Account security > uncheck the ‘Login approvals’ box where it says “Require me to enter a security code sent to my phone”. You will now see the ‘Setup login approvals’ window. Follow the same process as before i.e. click “set up now”. This should fix your security code problem.

      • Shah Jalal says:

        I am also having the same problem :(
        I need to enter my account to uncheck login approval.

        This is a complete shit to see facebook is offering its subscribers a secure login system, but cannot manage it when users fall in deep trouble!!! This is completely unacceptable.

      • lauryn says:

        Sir ,
        my phone is off and im not able to get the security code anymore and im not able to get into my facebook at all … what do i do ? i really need help

        • Julian says:

          #Lauryn# #Ryan# #Amy Richford# & #Goce# Please refer to my last comment ‘NOTE TO EVERYONE’ for assistance. Julian

          • jhun pal says:

            sir i cant access my facebook account because they need a phone verification code but i changed my phone number and they send the code to my old number what should I do? please help me thank you so much

      • sir
        i have activated login approval but i have no more access to my phone my laptop had a virus so i had to refresh the whole device now i cant login to my account is any way can you please help me !

      • muskan agrawal says:

        thanxx..it was really helpful..

      • Kara McGee says:

        How can u get code, g to security etc when you can’t get into your 3 accounts. Been hacked, u name it?! Get security code go to url from text with code only goes to log in page ?! RIDICULOUS !! ALSO, CHECKED STAY LOGGED. IN!! HAD IT!!!!

    • sir ,
      i have no get the sequrity code because my mobile no is change so please help me

    • Saidabouali says:

      How I can delete log in in my mobile phone

    • thomas says:

      i dont have a mobile phone and facebook is asking for a number but seeing as i cant get a code i cant login is there a wayaround this

  2. sidharth says:

    sir,
    I saved me and my friends laptop as recognized device after using account security but now i want to remove his device from saved devices and i did it by “remove” button but still if i enter by his device no code is asked for and the home page is seen. so want i delete his device from recognized device.

  3. Julian says:

    #Sidharth# The advice I gave #Shree# about the new code request should fix your problem.

  4. sidharth says:

    sir “Require me to enter a security code sent to my phone” option is missing and even login notification on and off button is also missing, i did everything removing my number from facebook and again feeding it but still same problem i am facing, now even if i sit on new computer it does not ask for security code

    • Julian says:

      #Sidharth# I’ve not seen or heard about the missing “Require me to enter a security code sent to my phone” option. I suggest you contact Facebook directly.

  5. sidharth says:

    thank you sir but I have sent many suggestions on facebook help center but they don’t reply and assist. can you help me if there is any other way of contacting facebook. and also sir this problem of missing “login approval” option i have seen in my friends facebook profile.

  6. Syed Mojaddedul Islam Sagor says:

    I set my facebook login approval feature from May-June 2011 via mobile SMS authentication. But unfortunately, I delete my mobile number and forgot to disable “login approval feature”. It’s message me “login from recognized device”. I always use my desktop for checking. For this reason, I can’t access my account. It’s true that, my account has been active (by checking e-mail status and friends profile).

    • Ery says:

      it is the same with me ,,coz i have deleted my recognized computers list all !!
      & now it asks me to sign in from a recognised computer ,,but actually it has no recognized saved on it !! what can i do ??

      • Umair says:

        i am also trouble in same problem if u know the solution kindly plz tell
        thanks :)

        • Julian says:

          Hi all – I’m still waiting on a response from Facebook regarding the issues people are having with activating their mobile login in say India. I will expedite this week.

          • raju kamwani says:

            sir
            i dont have the option of send code to my mobile in log in approval
            please help

  7. Atish Sham says:

    dear sir, i have a big problem… i’ve lost my phone and my recognized pc is broken. I am using another pc and i’m not getting access to my Fb account.
    CAN U HELP ME…………..
    PLZZZZZZZZZZZZZ

    • Julian says:

      #Atish Sham# Did you ever setup a ‘linked account’ on Facebook? This would have been setup from ‘Account settings’. If you have a Google, MySpace or Yahoo! account for example you will be automatically logged into Facebook. Otherwise I suggest you fill in this form and Facebook will reset your login details.

      • sir i have a linked hotmail account but it is no help i filled the form but how am i suppose to change the login details ?

      • xhin says:

        sir i have same problem with #Atish Sham#… i lost phone and i cant access my account because i need to enter the confirmation code from SMS. My another problem sir is i did not set uo a `linked account` on Facebook before. please help.

    • hardik b says:

      sir i have d same problem..i have lost my phone..nd nw i cant access my account..it says log in from recognised device…bt i have linked account with yahoo..how can i access my facebook account? Plzz help me plzz sir

      • Julian says:

        #hardik b# Please refer to my latest reply to #AtishSham#. This explains the options available to you.

        • hardik b says:

          sir i tried dat bt it again says dat login from recognised device…i have my another phone and i hd used my account on dat..bt nw it also said dat login from recognised device…sir dr is any solution 2 make my phone recognise device for access my account? Plz help me sir

      • kanika says:

        my phone is lost how i get my varification code on this id

  8. hardik b says:

    sir i did it bt my prob is nt solvd plz help me

  9. hardik b says:

    sir i knw d answer of my security question which i setup with my account…can i access my account after giving d answer?

  10. hardik b says:

    sir nw it says your account is temprarily unavaileble..it suggested me some recognised devices wich i used…i tried 1 of dem to login ma account bt yet i cant access ma account wt shud i do?

  11. andrws says:

    I have the same problem…..I set my facebook login approval few days ago, and now i cant get the security code by my mobile, I cant login on facebook , they ask me for a code, and check my mobile, but i receive nothing… plz someone may help me, idon want to lose my account!

    • I have the same problem…..I set my facebook login approval few days ago, and now i cant get the security code by my mobile, I cant login on facebook , they ask me for a code, and check my mobile, but i receive nothing… plz someone may help me, idon want to lose my account!

  12. “My problem is with your new security device you put on Facebook. I chose to have a text sent to my phone when I logged on. I accidently erased my phone number and then later in the day deleted cookies so that my laptop wasn’t recognized. I now get the message as follows… We don’t recognize the device you’re using.You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.Once you regain access, we recommend adding a new phone or disabling the login approvals feature.If you don’t have any other recognized computers, you can contact our User Operations team. I tried to get on from my friends computer and a computer at school but it still doesn’t recognize any of them. The problem is without my phone number to send the confirmation text to I won’t be able to get on my account. Is there a way to take that off by having you do it? Then I can get on my account and add my phone number back. “

    • Julian says:

      #Zarlish lqbal# I suggest you fill in this form and Facebook will reset your login details.

      • muhammad farhaan says:

        it will reset the facebook password..not the facebook loging details…even the password is changed, it requires the code sent to the mobile

  13. Jane says:

    I had erase all the recognised devices so that I could refresh my devices name. But it has been more than 24 hours, I am not receiving any login approvals sms codes. Please help

    • Julian says:

      #Jane# Did you ever setup a ‘linked account’ on Facebook? This would have been setup from ‘Account settings’. If you have a Google, MySpace or Yahoo! account for example you will be automatically logged into Facebook. Otherwise I suggest you fill in this form and Facebook will reset your login details.

      • Jane says:

        Yes, I did set up but I need help in signing from google

      • karen baje says:

        please sir i find out my account ask me for the security code by sms mobile but its not my mobile so how can i fix this i want to login and i tried everything you said but still it ask me for the security come

  14. That form is of no help . its still says that the device is not recognized. plz help me

  15. Julian says:

    For those having trouble logging back into Facebook, Facebook will soon be introducing two new security features. The most important will be “Trusted Friends”. If you lose your mobile, Facebook may not be able to authenticate you (some of my readers report this), so in this event you can trust a friend to provide you the access code. Nice feature as long as you can trust your friends that is! http://www.julianevansblog.com/2011/10/facebook-trusted-friends-and-app-passwords-security.html

  16. Patrick L. says:

    I’ve been trying to get my iPhone as a recognized device for Facebook but it doesn’t seem to work. I get the SMS text message as expected but then it never asks me to name my iphone as a device to be saved on record like it did on my computer. Every time I log out of facebook on my iphone I have to do the SMS text thing again. It’s pretty ridiculous. Is there a fix for this? The issue seems to be that naming and saving my iphone as a device isn’t an option like it is on computers. I’m using the Facebook for iPhone app.

    • Julian says:

      #Patrick L.# I’ve tested the latest Facebook iOS app and you are right it doesn’t allow you to save your iPhone, iPad or iPod named devices. You can add these named devices on the Facebook desktop version. As for SMS authentication – this is there for your protection after all.

  17. ishie.. says:

    can you help me to restore my Fb account??

    evertym i log in it says that i need to complete the security check and enter the confirmation code the will send to my phone number, but the number that registered there is not longer available i lost it together with my phone..and there is no other option to change the number can you help me to fix it …i really nid to restore my account badly..

    Thanks and Godbless i hope you can help me..im begging

  18. Alok Kumar says:

    I am also missing login approvals that should be there below login notifications in security settings.So if I log in from new device I dont get code and there are option to save the device or not save. so if I click dont save then it logs me in and sends me a messsage that unrecognized device has logged in. So this means I cant stop logging in from unrecognized device. Help me to enable login approvals.

  19. rehan says:

    dear..i am mobile facebook user. My email address was my mobile number. Some days ago i mistakenly deleted my mobile number from the settings.. Now i am unable to login using my that mobile numbr. What should i do now??? Plz ack

    • Julian says:

      #rehan# #Alok Kumar# #ishie# If you have a Google, MySpace or Yahoo! account for example you will be automatically logged into Facebook. Otherwise I suggest you fill in this form and Facebook will reset your login details.

  20. Dylan Rosa says:

    Hey, my laptop on my trusted device broke, so I went on my moms laptop to go on facebook, and my phone isn’t working right now, so how am I suppose to get my auth. code? :s.

    • Julian says:

      #Dylan Rosa# If you have a Google, MySpace or Yahoo! account for example you will be automatically logged into Facebook. Otherwise I suggest you fill in this form and Facebook will reset your login details.

      • i’m not havin the option for LOGIN APPROVALS….in ma security settings!!!!…..plz help i’m waitin fo it….
        how can i get dat option????

  21. Tayyab Waheed says:

    I have a major problem on my facebook account that i erase all my recognized devices and mobile phone number also mistakenly so please ressolve my issue how could i regain control on my account

  22. Rayan Khan says:

    I have a problem too, i set my account to code access security and then i deactivated my account for 2 months cox of studies.. and know my phone number is changed so i cant get the security code :( and i cleared my History of chorme in result of this my chorme is no more recognised computer for my account! help me out, now how can i get my account back.. thanx

    • Julian says:

      #Rayan Khan# If you have a Google, MySpace or Yahoo! account for example you will be automatically logged into Facebook. Otherwise I suggest you fill in this form and Facebook will reset your login details.

      • ocean says:

        i have a yahoo account but it didnt automatically logged into facebook it again asked the code and i have same problem like #Rayan Khan#

        • Julian says:

          #ocean# Do you live in India? There are all sorts of problems with login approval. I’ve not had a response from the Facebook Security team. I know they’ve seen this post too….

  23. tiffany bracelet says:

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  24. juju says:

    i traveled to another country so i can’t get the security confirmation code any more because i have a new mobile number which i forgot to add on face book mobile setting.
    i tried the solutions u explained on your blog by logging into face book through my yahoo account,and i also filled the form but still getting that i have to enter my security code to log into face book; what should i do? help me please.

  25. masab gondal says:

    sir
    i activated my facebook login approavl code to b sent to my cell phone.but for last 2days i cant get my code on mobile even after many resends and facebook team is not helping me to get access to my account.how can i get back to my account?
    thnx

  26. de murphy says:

    i have listed both my macbook and iphone as recognized devices in account settings/account security/login approvals. when i log in from my iphone using the facebook app, my iphone is not recognized and i have to use the security code that is texted to me. this is frustrating, any thoughts or suggestions on what i may need to do to fix this?

    • Julian says:

      #de murphy# Facebook currently does not have a fix for iOS (Apple iPhone, iPad and iPod Touch) users right now. I will check whether this is in the pipeline.

  27. malith says:

    sir i lost my security code then i click resend code but code not come my phone please help me

  28. Aeren says:

    Dear Sir,

    I have used login approval for quite a while now, and never had any problem with it. However, I recently reinstalled my laptop, and ever since facebook just won’t save my laptop as a recognized device even though I name it each and everytime and click on “Save Device”. Do you know if there’s an issue with this feature right now?

    • Julian says:

      #Aeren# Facebook has no current reported issues with the “Save Device” option for login approvals. I’ve tested it out and it works fine.

      • Aeren says:

        It seems to be a new issue then, and a few other people have appeared that have the same problem on the thread I posted on facebook. I tested it on different browsers, and other people tested it on different machines even, so all hints point to facebook right now (though not confirmed yet). Here are 2 screens that I took to show that it hasn’t been added right after saving the device.
        http://dl.dropbox.com/u/13990374/devicesave.png
        http://dl.dropbox.com/u/13990374/devices.png

        I’m running on windows 7 professional, and tried it in both chrome and firefox. If you have any other questions about this issue, feel free to ask.

        • Julian says:

          #Aeren# It’s definitely Facebook but I will need to check directly with them. Hope to have a reply this week.

          • Aeren says:

            It seems they just fixed the issue. I haven’t been able to check if it works for me yet so i’ll try it tonight and keep you updated.

  29. Aeren says:

    I confirm, the issue has been fixed and login approval works correctly :)

  30. Arun says:

    Sir,
    From today morning, i am facing a problem with the login in ma a/c. for the last two months i was using “login approval” and everything was going fine & when ever i login from a unrecognized device, i will receive the code by SMS. But now i can’t get any code & there is no recognized device with my account. I filled the form (that u told in the previous msgs) & they replied me by mail. that they can’t help me. Can u pls help me to login ma account.. Is there any alternative ways to sign in..

    Waiting for your reply
    Thank you ..

  31. Arun says:

    #Aeren# can u pls explain me how u regain ur account..

    Thank you

  32. sumit mahitera says:

    good mrng sir this mrng i tried to disable my login approval option as even after activating it sometimes it take too long to receive the code thru sms and more over i am not getting any option of login approval in my account security tab its displaying only 5 option which are as follow
    secure browsing
    login notification
    apps password
    recognize device
    active sessions

    plz help me out when ever am trying to login into my account thru my facebook app given for blackberry device because of enabling this feature of login approval am not able to get access to my account.

  33. Arun says:

    Sir,

    My prblm is finished. Thanks 4 ur hlp.

    Tkcre

    • Julian says:

      #Arun# You are most welcome. Always here to help! Tell your friends about my site too.

    • Zinco says:

      Plz tell me how it works with you, nothing happen to me!!
      plz i all ur help am lost access to my account for 10 days!! and i can’t regain it :(

  34. sumit mahitera says:

    sir can u please suggest me some way out of my problem

    • Julian says:

      #sumit# I’d suggest you contact Facebook here

      • Konstantin Guberinic says:

        Hello there!
        Dear Julian and Sumit Mahitera,
        I have the same problem with missing “login approvals” option from my Facebook profile and did contact, just now, Facebook with the link You, Julian, provided us. It happened since I moved to India, where I live now, 31. of December. Since that date I don’t get login approvals request with sms on my phone, but only login notifications with unrecognized devices details. I tried to enable “login approvals”, but couldn’t do it simply because IT DOESN’T EXIST ANYMORE as an option in Account Settings – Security bar on my Facebook profile. Please review this. Thank You!
        Regards,
        Konstantin Guberinic

        • Julian says:

          #Konstantin# & #Sumit# I sent my Facebook security contact an email two weeks ago. Not heard anything back on what appears to be an ‘India’ issue. Let me chase. Julian

          • Konstantin Guberinic says:

            Thanks, Julian!
            Since I experienced a stolen poker chips on my Facebook account, Zynga Poker Support Team asked me for a screenshot of “login approvals” activation so they can start an investigation and restore missing chips although it was already active. I didn’t have “login approvals” option here in India at the time and couldn’t provide them the same. So, I contacted a friend of mine in Serbia and asked him to log in using my username and password just to see if the “login approvals” option exist in my country. Well, as You may guess, immediately i got message on my Serbian phone number and it was login approvals code! After I gave that code to my friend and he logged in, he looked in Account Settings – Security, and it was there. “Login Approvals” do exist in Serbia, Europe, but not here in India. All we have here is “login notifications”. That friend of mine made a screenshot of what I needed and send it to me, so Zynga Support Team restored my missing chips successfully. One problem remains! If I log in from an unrecognized device here in India, all I get is a login notification. I still do not have the “login approvals” option here in India and cannot change mobile phone number so that login approvals code can be delivered here on my Indian Vodafone phone number. All i could do is to get login notifications to that Vodafone number which is not enough because of the problem I recently had with hacked account and missing Zynga Poker chips as a result. Well, now You have all the details, so hope You’ll get to the bottom of it. Thank You again for Your concern!
            Regards,
            Konstantin Guberinic

  35. michael says:

    hello, i am currently locked out of my facebook and a code has been sent to my old mobile number that i currently dont use and dont have anymore and i cant regain access to my facebook without that code can anyone help me on this matter please i tried the tech support they are no help i also tried resetting my password and it stills come up with that dodgie confirmation code

    • Ppellia el says:

      Michael, i also have the same problem. Pls let me know if uv bn able to sort ur problem and teach me how to do mine to. Tnx

  36. Sanel says:

    Hi Julian, I have a big big problem with my FB acc, and i need you help because i almost gave up :S. Well when the Security function with the phone number came out i opted for it and put the mobile number in so no problem jey:) but when i lost my phone and number i forgot to change it in FB settings and now my acc was blocked or something like that i dont know it says something like that. Well the problem is that i can change everything and set the new code but cant give the FB sthe sms code because i cant recive it i lost my number so plz, Help me to obtain a proper form for FB so i can send them a masage or something so they can change my old number to a new one. can you help me with this=? plz i would appreciate it.

    Tnx for you time. Sanel Mesic from Slovenia

    P.S. Sry for my poor english.

  37. Ehm says:

    Hi, I have a huge problem. I always recive a security code from Facebook on SMS that i then type in and sign in to my fb account. But since 2 days now I am not reciving a SMS with the security code that I need from FB on my cell phone. I have contacted FB and reported about my problem but they are not helping me.

    Please help me I really need to sign in to my fb. Why am I not reciving the damn security code ? :(

  38. Ery says:

    hi sir ,
    recently i activated login approvals on my facebook account & accidently i deleted my phone number & my recognised computers list !!
    also i tried to change my password & it doesnt work & i identified my account through ur form link ,& also unfortunately it doesnt help !!
    please sir help me & reply quickly ,,i seriously need to regain access to my account !! :(

  39. gourav says:

    hi myself gourav from india,i have acount in fb wen i am try to log in it shwowing me msg tht “please enter security code whic was sent in ur mobile …but i didnt receive security code nd without security code am not able to open my account so tell me wat to do

  40. Sameer says:

    Mr Julian,

    I have the same problems as most of the users above. I provided my mobile number to fb for security. But now I am abroad. How will I recieve my code?

    Also please do suggest me to contact Facebook because the link you give us clearly states “Thanks for taking the time to submit this report. We don’t provide personalised support for this issue right now, but we’ll use this information to identify any bugs in our system.” Whats the point? IT has been 2 weeks I have email facebook my passport scanned copy to retrieve my account but no responce.

    Please help.

  41. ibrahim shiyaz says:

    sir julian,
    my account it says that i need to login from a recognized computer. but i have removed my mobile device since it was very annoying re-entering sms confirmation code everytime. but still they are asking me to login from a recognized computer. how can i resolve this problem? i have contacted facebook and they haven’t replied to me.

    please help me out with this

  42. ibrahim shiyaz says:

    that’s not actually the problem.
    i have removed the mobile devices last night and i logged out
    without disabling login approval and today when i tried to get online. they say to log in from a recognized computer.
    i have filled in some forms that you left for others and still i haven’t received any replies from them.
    is there any other way that i could resolve this problem.

  43. Ruther Melchor says:

    Sir, I`m stuck with Facebook`s security check/ Verification code that they send to my OLD mobile number. I have no way to get my old number back thus i can`t see the code that they are sending. I still have the original e-mail account used to register the said facebook account; What should i do?

  44. SeanPreston says:

    sir please help with my account i have the same proble when i try to open my account they said i need a security code when i try to resend the code i receive the sms from facebook but theres no security code in there the sms said. your security is code. ___? after the word code i dont see any code in the sms. please hepl me sir im gonna lose my job i cant open my account =( im going crazy.

  45. prince says:

    sir, i m havaing a problem. when i login it says provide a security code but i am having old security code it says it is expire now i try to resend code on my number but it didnt receicved to me. soo now what shuld i do. how i will b able to receive new code on my number.

  46. Patrick Hoey says:

    well i have a big problem i have my whole life on facebook upto 5 years of photos. I had the cell phone code approval thing and the only device saved was my laptop but by accident my history got cleared so now my laptop aint recognized and now i cant get into my facebook because it aint recognized. please someone help how can i get it back

    • Julian says:

      #Patrick# I am awaiting a response from my Facebook contact to understand why quite a few people appear to be experiencing similar problems to you.

  47. priyadarshini says:

    I turned on the login notifications and for the last 3 weeks when I tried to login, facebook doesn’t allow me to do login and requests me to login from a recognized device.As i have deleted all cookies,now i dont have any recognized device..

    I tried to do the same from all the devices I used earlier and still no progress. Request you to please help me unlock my facebook. I’ve been an avid user and fan of facebook.

    Thanks
    Priyadarshini Jayakumar

  48. priyadarshini says:

    And i have not registered any mobile device. I saw ur previous replies and tried them.But they only allow me to reset my password.When i try to login i go to a checkpoint page,which says “Login from a recognized device atleast once”

  49. mOnT says:

    sir,
    i get the code on my mobile but it don’t work probably

    • Julian says:

      **Hi to all my readers**. It’s clear some of you are experiencing issues with mobile authentication. Please refrain from adding ‘similar’ comments until I hear back from Facebook. I have sent two separate requests for further information on this issue. Will keep you all posted!

  50. Ravi Gupta says:

    I do not have any option of Login Approval pls help and guide

  51. Gautam says:

    How to Complete the security check sir cause i have already lost my mobile number.

    facebook is sending me the codes to my old mobile number.

    what to do now sir?
    i am helpless.plz help me sir.

    i can acces my email id associated to my facebook account.
    sir, plz help me plz.

  52. atomifone says:

    I cannot get my security code sent to my phone from FB-I have clicked resend code link many times-I called my mobile carrier to ask if they had blocked it-and the answer is NO. So I think this inconvenience comes from FB.
    Unfortunately, I used ULtrasurf (which helps to pass firewall) to login FB which is blocked in Vietnam-so it deleted all cookies and history after work.
    Can you all help me quit this inconvenience?
    I sent FB a message to ask for help-they request a photo of ID-I wonder if I should do this.

  53. chona says:

    good eve sir… i already fill up the form.. but when im done… its says verification code need to enter.. and the problem is sending to my old number and my number was gone.. how can i retrieve that?… please help…

  54. zarbakhat says:

    thanks for helping us all ,please find a way with which i can authenticate my account …. i have mobile number but i dont recive the code …

  55. Patrick Hoey says:

    did you get the response from facebook yet

    • Julian says:

      #Patrick# My request to Facebook has been received and they have replied today saying that they are investigating. Will update all my readers in due course.

      • isaac sheehan says:

        i have had the same problem and cannot get facebook to contact me its starting to piss me off a lil lol

  56. chona says:

    sir what about mine… how can i retrieve my account… please help

  57. Melly says:

    Hi,I have a problem with a mobile verification in cause of confirming identity. I should get a code on my mobile phone but I still havent recieved it. My account is locked for 3 days and I cant login because I dont have that code. When I try to resend it, it says again that the code has been sent. I also filled in some facebook reports which they have in a help center and they replied me that I describe them whats wrong and that I should send an ID. I did that but there are no reply still and my account is still locked. What else should I do? Do you know cases like that and do they realy fix that?

  58. Melly says:

    I have just read that some ppl here have the same problem, so sorry for posting the same question

  59. Fady says:

    Hi Julian,
    I have the same problem and I have tried all the links you had provided above and nothing worked with me it still requires me to enter the security code, fortunately I still can access it from my mobile phone nokia c5-03.
    Can you tell me what to do ?

  60. Martha Ovio says:

    I have an access via my games portal on my cellphone but cannot edit anyof the settings. My cell number is the access. My problem is when I want access the account on my laptop/pc, I am unable to.

    For convenience, Is there a way that I can access my account on my laptop/pc.

    My cell phone is a Nokia 7230

  61. Mila says:

    I’m trying to access my facebook account from a new device using login aprovals but i haven’t recieved my security code,and I am unable to login from saved devices. What should I do? I have access to my email and password.I also send report and filed a form nothing helps…

  62. Hash says:

    I was logged in on my laptop and at the same moment I tried to login from my desktop which took me to the security checkpoint page. It said that I will receive the security code on my mobile number but unfortunately I am unable to receive any codes. Its been more then a week now that everytime I try to login it takes me to the same security check point page and asks for the code. I tried to reset the password a couple of times but after following the link from the mail’s link and changing the password doesn’t solve the issue and it again takes me to the same security check point page. I believe my mobile number is not recognized/activated on my profile. Since I am unable to access my profile hence I can’t activate the mobile.
    I believe my mobile number is not activated for text messages with facebook that’s why I am unable to receive the code.
    I tried to contact facebook on the ‘can’t identify account form’ that you have mentioned some of the fellows here but I received an auto generated email from facebook team that I will not receive any response from them to rectify the issue and they will not be able to support in my query. So what do I do now? Is there any possible way that I can regain access to my facebook account.
    I hope you will come up with a solution to my problem currently I am facing.

  63. Hash says:

    And yes one more thing. I have also sent a passport scanned copy to facebook for verification in reply to one another form I have filled. It’s been more then a week I haven’t got any response from facebook on that as well.

  64. Mila says:

    hello
    I have answer…First sorry for my english :) my fb was blocked for 10 days or more (i posted my problem here so i wont elaborate again) and a copy of ID solves the problem. you can cover up your personal number and after 48 hours they realy unlock…i hope i helped ..if you have questions feel free…and kind sir thank you…

    • Mila says:

      #Hash# this maby doesn’t apply to your problem but for some of the above,for the ones who are locked out becouse of login approvals…sorry…

      • Hash says:

        #Mila# yeah may be but I know one thing that I haven’t done anything wrong and I am suffering because of the stupid or I would say un-intelligent security system of Facebook.
        Julian??? Have you got any response? Any help?

    • Hash says:

      Well the passport thing finally worked i guess.. better late then never though… I just got a reply from facebook after 12 days that my facebook is account is enabled and i can access without the security code thing, just by password… and the first thing you guys need to do is activate your mobile number for text messages on facebook… Have a nice day..

      • Julian says:

        #Hash# Pleased Facebook sorted for you. The Facebook guys I know are still investigating. I’m expecting a response sometime next week. **This is applicable to ALL my readers of this post**

  65. Agus Bagus says:

    FB login approvals is a nightmare! It doesn’t send real time verification code. I can be delayed to up to 12 hours as clearly mentioned by FB if u tried to resend the code. in my case it has been over 24 hours but I still haven’t received it.
    It’s better to disable this function before FB fixes it.

  66. sue says:

    hi,
    i am not able to get my security code since it is coming on that phone which is now lost. this profile is really important to me..plz help me

  67. hyder ali says:

    sir,
    why facebook not sends me security check sms to the phone.

  68. Prabu kumar says:

    Dear sir,
    My mobile sim card missing before 6 month,
    I have worked in
    My Fb account .
    My email id didnt enter.
    My fb user number 9786468448
    Plz help me log in my account.

  69. Carlos Lopes says:

    Hello!
    I’m having some problems on get the access code by sms! It worked when i activated this function but now i cannot receive nothing! I already make report te problem to FB and add my scanned ID also. I need my account back because i have some professional contacts that are important to me. By now i haven´t got any answer by them. Can you please tell me more about it?

  70. pranita says:

    hi. i am not getting my login approval code on my phone and i also dont have any connected device .in fact i lost my laptop.what should i do.please help me.

  71. Maliha says:

    i had activated approval required while logging in fro unrecognized devices. i even got a code on my cellphone that use this instead of ypur password to log in to NOKIA. but its nt working. i even restored factory settiogns. whenever i log in more times on celphone it comes that the id password combination is not correct then account temporarily unavailbe log in from computer and follow instrction but when i log in from computer. no instructions

  72. faisal says:

    respected dear…
    i have fb account i had activated approval required while logging in from unrecognized devices but unfortunatly i have lost my sim card which number is given in fb security section and the recognized pc has also been not availbale kinldy give me some info about this that how can i access my account with having this problem…thankx…regards…

  73. smokinxp says:

    Friggin awesome can’t access account as don’t have a mobile and never will, so can’t even login to delete facebook accounts

    and once a mobile is activated it is locked to an account unless you send them personal ID like a drivers license. But don’t worry it will only take 2 weeks to process and we will delete the ID soon as we do a check on your identity

    It’s all Zuckerbergs fault, he gave someone his login and they hacked his account so everyone suffers

  74. Dhruv says:

    sir,
    I cannot start mobile authentication login approvals in new version of facebook .
    can i do so in the new version..?

  75. Shishir says:

    Does it charge my mobile balance for the login approval??

  76. ash says:

    hi guys, i travel a lot. and this login approval seems a burden to me. How can I deactivate it anyway? Thanks in advance

  77. ankit chawla says:

    i can’t access my face book account..please help me….?
    face book shows this message…

    Log in from a recognized computer

    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature. how to fix this…please help me

  78. anjali says:

    sir,
    plzzzzzzz help me out
    i lost my mobile n FB is sending security code on my previous nmbr…
    :(
    plz gv me some solution to get out of dis trouble..

  79. Joe says:

    Sir, would I still receive login notifications msgs in my phone if I don’t save the device while logging in?

  80. Mary says:

    hI. I have a problem on facebook. Facebook is sending me the security code on my old mobile phone number. I no longer have access to my old number. Please help me get access to my facebook account. I have also tried to register from my PC and still it doesn`t work.

    Then I have read on interner that I could reset my password and that new security code will be send on my mail. I did all that, but it does not work. I also tried from my Yahoo account… nothing work. I have written the facebook 12 days ago and still no reply. I’m going crazy

    • Mary says:

      They replied :)
      I waited 17 days :(

      Hi,

      You were asked to confirm who you are because our security systems thought you may not be using your real identity with this account or that you may have multiple accounts. If you’ve already tried to log in at http://www.facebook.com and followed the instructions to confirm your identity, but weren’t able to complete the process, we’ll need to see other proof of your identity.

      Here’s how to proceed:

      1. Use a scanner or take a digital photo of a government-issued photo ID (such as a driver’s license or passport), which shows your full first and last name and date of birth.
      2. If possible, save this file as a JPEG and cover up any personal information that we don’t need to verify your identity (ex: address, license number).
      3. Reply to this email and attach the image of your ID to the message.
      4. We will confirm that your ID and account information match. As soon as we verify your identity we’ll delete the image of your ID.

      Please send an image showing proper identification right away so we can help you get back into your Facebook account. Sorry for the inconvenience.

      Thanks,

      Holly
      User Operations

      • Julian says:

        #Mary# Thanks for posting the reply from Facebook. I think their reply clarifies the process for addressing the mobile authentication login approval.

      • mina says:

        please can u write me the email that i will send to it my photo id ???
        thanks

      • aryan says:

        dear sir, i also got this mail from facebook but the name which i use in fb is my nice name and i don’t put my correct bday date in it any my profile pic is of a cartoon .. so can u plz tell me what to do .. i have my id but does it work

  81. Cintia says:

    hello, i am also having a facebook problem, i tried to log in the other day and it wouldn’t let me because i have a new phone number and would like to change it on my page but can’t because i cannot log on because it wants a security code but can only send my code to my old number and i am getting worried at this moment because facebook is the only place i am in contact with family who live far away, please help me!!!

    • Mary says:

      First I apologize for errors in grammar. I am from another country.

      You can do 2 things;

      First, you can write them – like I did. I waited 17 days :(
      Or you can call a mobile operator to connect your back do you old number for one day. But you need to pay a monthly subscription(at least in my country).

      This is all you can do. Nothing else works. Believe me, all I’ve tried.

  82. Sonni says:

    Hi have changed my mobile number and suddenly facebook is asking me to complete a security check by entering the confirmation code sent to my old mobile number. What should I do, i can’t log in and there is no option to change my mobile number as i can’t even access my account settings …plz help me

  83. Divya says:

    hi
    am not able to login to the facebook account and my mobile number ot changed and am not recived the code and its show recognize the computer so please help me on this

  84. bhai bibek says:

    dear sir
    my facebook account is not open. my mobile number is delete in facebook checkpoint device code how to add my mobile number is facebook account.
    this instruction of view my facebook account.
    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
    Sorry, we don’t recognize the computer or device you’re using.
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.

  85. faisal khan says:

    dear sir when i try to open my id they told me that we didnt recongize ur phone number when i make me account on faceboook it was alright but when my brother gave the phone number in has account but now when i try to open my account the tell me that this number belongs to ur brother i told him that remove this number from his accunt he removed it but the result is same we didnt recongize ur number plz help me to solve this matter plzplz i want to acctivate my account

  86. Cas says:

    Facebook had locked my account on 25th feb 2012. And I have tried to unlock it which need a verification code from Facebook itself but until today 27th feb 2012 there is no code sending to Me via SMS. I’m from Malaysia, is it our carrier is not support it? Do have other way to request the code send to email address or how to edit the mobile number? I did try to reset password and still being locked. T.T Pls help. Thanks

  87. Myra says:

    Hi I never receive any SMS approval on my mobile # that I use to log in..now I can’t log in on my Facebook,it’s been two days of waiting for a code but still don’t have.. How am I suppose to do?thanks

  88. Shiens says:

    Dear all
    Im having problem with my facebook,its temporary locked after they send me confirmation code thru sms now they asked me to scan valid ID,i scanned my passport but the name doesnt match the my username on facebook. Now im still waiting for their reply because it seem nuttin happend after that. Please i need your advise if someone have an answer kindly tell me what to do. Thank you

  89. Hina says:

    Hi..i can’t get my code.i have been wait for a week :(…..i can open my Facebook account just on FB “aaps” but its not helpfull to change my login setting…i did it disable but I don’t no wat purpose of disable coz its asking code even I have disable login approval….
    I want to open my account on computer or through website on my phone but couldn’t…..can u guide me in this matter please…
    Thanks

  90. sunflare says:

    Help i run my bussiness on facebook I set up the checkpoint thing and then cleared my cookies, It says it will send the checkpoint code ot my phone and its not and i need on facebook asap what can I do

  91. mhine says:

    hi sir can u help me i cant open my facebook account.. its required to enter the code they have sent through my mobile but the number i regidtered is already gone.. i dont know what to do plz help to get back my account on fb.. tnx

  92. Hi Roy says:

    Dear sir
    can u just let me know how can i disable this option becouse now 5 days i m waiting for verification code and i submit form but no reply from facebook team..

    Your help will b high appriciated

    Thanks

  93. ahsan ali awan says:

    I Lost My Mobile Number Facebook
    i cannot use my facebook about 2 weeks now because there is a facebook security check about a code sent to your mobile number but i lost it

  94. Dipankar says:

    Previously I was using my Nokia X3 phone for facebook and it was working fine. But from 2 days ago I was facing problems with my phone. I can not write any text my facebook account on my mobile and cant give any comment too. after that I clear all the cache n now I can not my facebook account also but i can in PC. when I write to want my facebook password in my device, it shows blank…..any word does not appears. How can I solve the problem. ? plz give me a suggestion

  95. Kamal says:

    Sir
    my account is not opning when i try to login my account the massage displayed that we didnot recognige ur phone number what i do now

  96. GANGER says:

    Hi…i am now at overseas but i can’t get my code and i had turn on facebook’s login approval….plese help me to solve this problem…thanks a lot

  97. sianny says:

    My sold the machine that was recognized and now i can only log into fb with my iphone, but in not getting the codes on my cellphone, i want to turn off this option on my ipgone, but i dont see the option for that.. can you please help me :(

  98. Anil Praharaj says:

    sir
    I had temporarily deactivate my facebook account, & now wish to activate it. but after log in with my old id and password an message come to confirm mobile for identification. but till now I could not get any sms or any link in my yahoo mail. then how can I activate it pls suggest me?

  99. Abhil Sharma says:

    I have no recognized computer or device at present and i have even lost my mobile what to plzzzz help me…..

  100. Laura Bellringer says:

    I cant get on my facebook I have sent a form of I.D and have still not heard from facebook how long does this take? Need help gettin onto my account

    • Julian says:

      #Laura Bellringer# You will need to patient, they will respond to you. They take all security/privacy matters very seriously.

  101. Julian says:

    NOTE TO EVERYONE – Mary (comment above) confirms what I have been told by Facebook. Here it is again:

    Hi,

    You were asked to confirm who you are because our security systems thought you may not be using your real identity with this account or that you may have multiple accounts. If you’ve already tried to log in at http://www.facebook.com and followed the instructions to confirm your identity, but weren’t able to complete the process, we’ll need to see other proof of your identity.

    Here’s how to proceed:

    1. Use a scanner or take a digital photo of a government-issued photo ID (such as a driver’s license or passport), which shows your full first and last name and date of birth.
    2. If possible, save this file as a JPEG and cover up any personal information that we don’t need to verify your identity (ex: address, license number).
    3. Reply to this email and attach the image of your ID to the message.
    4. We will confirm that your ID and account information match. As soon as we verify your identity we’ll delete the image of your ID.

    Please send an image showing proper identification right away so we can help you get back into your Facebook account. Sorry for the inconvenience.

    Thanks,

    Holly
    User Operations

  102. Goce says:

    I set my facebook login approval feature from May-June 2011 via mobile SMS authentication. But unfortunately, I delete my mobile number and forgot to disable “login approval feature”. It’s message me “login from recognized device”. I always use my desktop for checking. For this reason, I can’t access my account. It’s true that, my account has been active (by checking e-mail status and friends profile)

    and when i try to sign in it shows this message..
    Log in from a recognized computer
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact our User Operations team

    Please tell me how can i get my facebook profile back

    • Dipak Thorat says:

      I set my facebook login approval feature from few months via mobile SMS authentication. But unfortunately, I delete my mobile number and forgot to disable “login approval feature”. It’s message me “login from recognized device”. I always use my desktop for checking. For this reason, I can’t access my account. It’s true that, my account has been active (by checking e-mail status and friends profile)

      and when i try to sign in it shows this message..
      Log in from a recognized computer
      Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
      You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
      Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
      Other options:
      Contact our User Operations team

      Please tell me how can i get my facebook profile back

  103. Amy Richford says:

    I set up the login approval and forgot about it since I do not log off of fb. The phone that I was having the codes sent to got shut off. I do not have any recognized computers. Just my android phone and I can’t figure out how to turn off the login approvals from my phone. I have lost my drivers license so I have no way to send a pic of it in. Besides it’s not the same name. How do I fix this from my phone?????

  104. ryan says:

    i have requested for codes to be sent to 3 of my friends, 2 of them received but 1 didnt receive, have checked fb email n fb inbox. . Im nt able to repeat the proses to re-select 3 other friends. Kindly advise.

  105. Juber says:

    Plz help me. Hw fb mobile number remove

    • Julian says:

      #Juber# Please refer to my comment above. Quick question – what is your country of residence? There seems to be a high number of reported issues from India in regard to mobile authentication login approval.

  106. Elma monreal says:

    could not receive my security code by a text message to my ne I neeo be able to be seen I don’t have any devices the facebook couldn’t recognize I already sent in the email I sent them my id already and I haven’t helped me. it’s been over a month can you please help me…

  107. Can you help me , i deleted my cookies and now my facebook , cant recognize my computer… they wouldnt send me codes anymore , so i cant get in anymore , what to doo ?

    • Julian says:

      #Karlo# You will need to follow the instructions as laid out in my 9th March comment above. Search for ‘NOTE TO EVERYONE’ and this comment/Facebook feedback should help you resolve your mobile authentication issue.

      • #Julien# I did it , and facebook didn’t reply anything , they just blocked my account on 24 hours… listen me now , i think that my problem is special one…
        Yesterday i accidentally deleted cookies from my computer , so facebook wont recognize my computer device , now i cant get in… i tried to change my phone number on ”mobilefacebook” because , on my first number it wont sent any code for activation , and when i set up new one , after 10 minutes , it said that i need to fill phone number on my acc (something happened and all my numbers dissapeared), then i press to do it , and i cant log in because of that problem , soo i send my id , i tried everything , im here for 5 hours and i cant get in , please help me , its all because i activate securty… pls help me on anyway you can…if i can somehow turn off security for that codes on sms mobile , ill be happy , but if i cant pls do something if you can…
        THANKS

        • ”We’ve temporarily locked your account so no one else can log in as you. To regain access, please complete this quick security check.
          Note that attempting to access someone else’s account is a violation of Facebook’s terms. It may also be illegal. If you are not Karlo Karađole, press the “Cancel” button below.”
          and after i press continue they ask me for ID , i do it twice and they varifie it on my email , now i dont know what to do..

  108. Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.

    ^ This is my problem , what to do , can you contact them ? I did send ID and Ill do everything to show you that that is my account , just say… thanks

    • Julian says:

      #Karlo# You are not alone with experiencing these problems. I have pinged my Facebook contacts concerning this issue.

  109. I removed my mobile number off of facebook but forgot I had the login approval code I had to enter. Now I can’t log into it because my number is no longer available on my facebook. please hel[ me! I need to recover my account back :”(

  110. I have the same problem as Karlo Karadole … I sent them proof of my identification and I will do anything to get my account back :\

    • Julian says:

      #Jasmine# You will need to wait for Facebook to come back to you. I have also pinged my Facebook contacts again for clarification of problems with mobile authentication issues in India.

  111. bhavisha says:

    Hi

    I am based in India and unfortunately I am unable to see any such option on my account settings under security tab can you help me with this??

    regards
    bhavisha

    • Julian says:

      #bhavisha# Please refer to my reply to #Karlo# below for further guidance. Seems many people are having a similar problem in India.

  112. Zahoor says:

    Sir, i have changed my mobile number as i’m unable to receive code to prove my facebook account as it was locked. Plz help its been months now

  113. cpgl013 says:

    I have received 2 SMS with the security code, but when I write them in the chekpoint site it says it’s invalid. I don’t know if both SMS are just one code or maybe the telephone company made something weird with it (I’m not from USA). So, basically the question is, both SMS are just one code and am I supposed to write them just as how it’s written in my cellphone? Cause that’s how I’m doing it and I just can’t login.

    Thanks!

    • Julian says:

      #cpgl013# I would request another security code before you contact Facebook. There has been some issues with One Time Passwords OTA. So be patient.

  114. Ppellia el says:

    I lost my phone number. Now i cannot access facebook because a confirmation code has been sent to me via sms. Iv tried facebook help centre and sent series of emails but my problem still persists. What should i do?

  115. sir, thougu i entering security code arrived to registered mobile facebook is’t loging in

  116. sir, though i entering security code arrived to registered mobile facebook is’t loging in

  117. Ppellia el says:

    I have same problem as Michael. What should i do?

  118. I am having this problem when you login to my account

    we don’t recognise the computer or device you’re using.

    You currently have no phones listed on your account

    Please note that I’ve delete all hardware and also the phone number from my account I did not know that this will happen

    I sent you all the documents you have requested me to prove identity

    Resolve the problem that I face when entering my account was not getting to the answer to solve the problem so far

    I am waiting for solution from the week

    • Julian says:

      #Muhamad# I assume when you say “I am waiting for solution from the week” you mean you are waiting for a reply from Facebook? If so, let me know. I have also sent a request to Facebook on behalf of all my Indian friends. :)

  119. om says:

    my facebook id loked for security reson there is noted your code was send ur this this this number but i am don’t receiving confirmation code on my mobile number ? Please help us ?

  120. Michael says:

    I keep having to enter a security code even though my “Blackberry Smartphones App” is already one of the recognized devices. In fact, every time I log in from my facebook application from my phone it adds another “Blackberry Smartphones App” to my list of recognized devices. So now I have 6 “Blackberry Smartphones App” on the list of recognized devices. Any advice? I activated this security setting today March 24, 2012.

  121. Madhav adhikari says:

    Hello….? Im from nepal i had forget my facebook passport what to do for that please..contact ?

  122. Zahoor says:

    Sir
    Its been more than a month a now when i last logged in to my account. Its showing me message that your id is temporary locked and to verify my id they are sending me code on my old mobile number which is NOT in use any more. I have three emails associated with this accounts. Plz help me

  123. mike lembo says:

    Ok this is hard to understand and say. Well I don’t have my phone anymore nor when I deleted my number off my account also I deleted all my reconized computers. Also it says when I try to log in basically that I can’t do nothing about this it states no mobile number avaiable and also say it can’t send an email I did the optional login n everything it just says they’ll get back to me shortly its been 5 days please respond on here and also send me an email please

  124. Zahoor says:

    Sir as my fb id is temporary locked and i’m unable to receive my security code on my mobile number as its not in use. I have been trying to get access to my account but i’m not able to do so. I have mailed to facebook team about the issue but it seems they don’t understand my problem. When ever i login they only show code has been sent to my (dead) mobile number. And real hard is they aren’t sending the code on my email. Plz help

    • Julian says:

      #Zahoor# They will not send the OTP to an email address. You are using the FB Out of Band authentication service (OOB) which means your passcode has to be sent to ‘another’ device, which in this instance was your mobile. Please see my previous comment regarding using more than one mobile number for authentication.

  125. Osas says:

    Sir, my facebook password was compromised so i had to change my password, but ever since i Change my password i can not login into my Facebook account. Instead it sayin i should use the computer to login and right now i don’t have access to computer. sir, pls i need help on dis.

    • Julian says:

      #Osas# What is your country of residence? It seems there are lots of reported issues with mobile authentication login approval with Facebook in particular with India. See my previous comments.

  126. Emma says:

    trouble with login approval on facebook.
    how to remove it because cant access it on the net ?

    • Julian says:

      #Emma# Which country are you in? My Indian friends seem to be having problems. I have sent another message to Facebook about this.

  127. Zahoor says:

    Sir your good self has not replied my questions above. :-(

    • Julian says:

      #Zahoor# Facebook will not send an email with a OTP. It’s only OTA (Over The Air) using a mobile device. My suggestion to all readers regardless, is to have more than one mobile device for authentication. Facebook offers this option. It’s a safety net folks. I have pinged FB about the issues my readers are having. I await their reply.

  128. pras says:

    sir, i have different problem. it doesnt show login approvals section even though i have activated my mobile. i dont know why. can you help?

    • pras says:

      and yeah i have seen all the comments above even to bhavisha n karlo. it just doesnt help. how can i get that login approvals thingy, help me?

  129. miminhangshin says:

    sir,i deactivated my facebook account temporarily but now i cannot acces to it after entering confirmation code so can u kindly help me please…
    thank you
    waiting for your reply…

  130. miminhangshin says:

    Sir,why can’t i reactivated my facebook account after sumiting confirmation code.It says there is an error processing you request.Please fix this sir,that account was really unique for me.

  131. Nitin says:

    I’m nt able to open my account i says that its security check and the number comes check a text msg has been send to ur mobile phone bt its dsnt come what should i do plz help me

  132. Avinash Kumar says:

    @Julian, I have gone for Mobile verification in start of my Facebook account, but it is not sending me confirmation code on my mobile, neither it gives the option of changing the mobile number, I have also given the official documents, but havent recvd any answer from Facebook. What to do in this case, I m fed of the Facebook. Is there any option of deleting my facebook acount while it is not showing any link to go to acount setting.

    • Julian says:

      #Avinash Kumar# I have expedited this India specific problem with Facebook. Please bear with me while I wait for the reply. Just to confirm – are you in India?

  133. Brad says:

    Hey, how do i contact Facebook directly? i need to speak to a live person.

    • Julian says:

      #Brad# Unfortunately, you will find it difficult to speak directly with someone at Facebook. I have messaged my FB contacts for the second time. :( UPDATE: I am in the process of being put in touch with someone higher up. Will hopefully get back to my readers by the end of next week.

  134. Sunit says:

    I cant login into my fb account. Everytime i try i get a message
    “An SMS message must have a valid FROM number, andyours doesnt have it”
    What does it mean? I logged in successfully 3 hrs ago.. Why this sudden problem? Can anyone help?

  135. Ppellia el says:

    Sir, pls you still have nt replied my questions. Waitn for a reply

  136. Pooja says:

    Sir, whenever i try logging into my account its asking ‘Please give this device a name. Because you have Login Notifications enabled, you will receive a notification that you logged in from this machine.’ and when i give the device name its showing ‘An SMS message should have a valid FROM number, and yours doesn’t have it.’ Neither Save or Dont save under it is working. What do i do? I’m not able to log into my account.
    Please let me know the solution to this problem as soon as possible.

    • Julian says:

      #Pooja# Where are you located? Is it India? There seems to be a high number of failed SMS authentication login approvals in India right now.

      • pankaj says:

        i am also facing problem when i log in ut says “An SMS message should have a valid FROM number, and yours doesn’t have it.” and this problem i am facing from long now its almost a month..

        can u plz help.. i have reset the password.. tried almost everything i know but didnt help… request your help now.

  137. david says:

    sir plz help me i can’t login on my page it says that Log in from a recognized computer
    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact our User Operations team

  138. nitin says:

    sir i am facing an another problem when i am log in my fb account it showing An SMS message should have a valid FROM number, and yours doesn’t have it. I JUST ACTIVATE LOGIN NOTIFICATIONS IN WHICH I HAVE TO ENTER MACHINE NAME BUT THIS ERROR IS SHOWING WHAT WILL I DO.

  139. Sunit says:

    Pooja,

    I had the same problem but its solved now. What i did was leave the device name slot blank and clicked on don’t save and it logged in. Dunno how and why but it did. I checked the recognized devices list and i realized that i had the habit of typing in already recognized devices every time it asked and saved it again and again. The list had 100 devices most of them repeats. Dunno maybe there’s a limit to devices u can have?? I deleted the duplicates and now instead of clicking save i click don’t save every time. Its working so far. Hope it works for u too.

  140. Yaseen airani says:

    Sir my account has been locked because of loging notification it show’s an error in this way “Sorry, we don’t recognize the computer
    or device you’re using. You currently have no phone listed on
    your account. Please log in from a
    recognized device to regain access to
    your account.” . . Sir i don’t have any recognized device please help me out i try’d to fill out that form and everything but it’s still not working neither my account is linked wid any one to get access to it . . Would i be able to get my account back :-( ?

    • Julian says:

      #Yaseen airani# If you clear your computer cache or you use another computer then the only option you have is to contact Facebook. I have done this and am awaiting feedback. TIP: Once you are back on Facebook. you might want to set up more than one recognised device – tell your friends this too. I always have two recognised devices, in the event one does not work for whatever reason.

  141. Yaseen airani says:

    Sir how can i contact facebook . . ?

  142. sarosh anwaar says:

    i didnot recieve any confirmation code on my cell phone to access my account.how will i regain my account?i already sent my driving licence to facebook team but they didnt reply me yet…plzz help me.

  143. Aarush says:

    Hi Sir i can’t access my account in facebook its show i always save my device “An SMS message should have a valid FROM number, and yours doesn’t have it”

  144. Zlatan says:

    To what email adress can i send copy of my driving licence to facebook team…pleas respond i can’t login to my acc for 3 day, i’ve tryd everything posted above…thanks

  145. Youssef says:

    i Can’t open my account from my pc but i can open it from my phone only , and my pc is recognized , what should i do :/

  146. piyush says:

    May you excuse me sir..,
    I can;t find “login approvals” in my security settings..! can you pls help me with that sir..!

  147. Kyle Johnson says:

    my friend got hacked and he sent the codes to his friends but there phone lines are down,is there another way to use another email when it asks before because i forgot my password for the emial i provided before??? i need help :( i dont want to have to make a 4th facebook cuz of being hacked! i just simply need to stop the “recovery” process so can use another email and send the codes again,please help

  148. Anya says:

    Hello Julian,

    This is a weird problem I am facing.

    Got a fb acct with my mobile number and secure login enabled. Two days ago, my account got been locked and i got the the checkpoint screen where I had to enter the mobile number that I used to make the account and they sent me an SMS through which I was able to access FB again.

    Twelve odd hours later when I try to login to FB using the same computer, I get locked out again. This time, the only option I get is to identify friends photo. With the amount of cross tagging that happens across the 500 odd friends I have from various groups, its very difficult to find out who is who.

    My question is, what is the point of giving FB my private mobile number to use their services if i cannot use said phone number to verify myself as and when required ? Is there any way I can get my facebook account unlocked ? Is there any way to stop this from happening to me. Its exceptionally irritating.

    Many thanks

    Anya

  149. Anna says:

    i activated my facebook login approval code month ago , it worked, but then suddnely i got everyday many text messages from Facebook( it’s senging me the same code all the time, about 15 times a day .) I deleted my number from facebook and i’m sure shouldn’t see these messages anymore, but still..they are like haunting me ! :( Few days ago I logged in my friends computer, and it asked me the security code, so and from that moment i get everyday the same code/message many times .. what can i do?

  150. Nilesh says:

    I Have DeleteD My No. And Now I AM Not Able To Open My Id! What To Do?

  151. Thabang maila says:

    hi,i ‘ve got a problem wit my account..whenevr i want to log in da process shuts me out,cause facebook can not recognise my number.

  152. karen mcgarry says:

    I have finally found a way round this problem!!

    Through FB on your phone set up text messaging through FB act on received text then remember to text STOP back afterwards this will save your new mobile number to your FB account
    Then try to access FB again and security code will be sent to your new phone number enabling you to log in then go into settingas and take off log in approvals and remove old mobile number worked for me!

  153. AMRIKSINGHSINGH says:

    SIR I HAVE A PROBLEM TO OPEN MY FACE BOOK ACCOUNT PLEASE HELP ME. MY PHONE NO.09216108431. PLEASE CONFIRME ME MY SECURITY CODE NO. ON MY PH.NO.THNX. FROM AMRIK SINGH 09216108431.

  154. zaffar says:

    whr is account settings?

  155. Yaseen airani says:

    @ karen . . Hey i din’t add my mobile number der so it’s asking me to login from recognized device . .i have cleared up all my internet cookies and all so i am not able to login . . Can you help me out .

  156. Swati Patil says:

    I am getting error of login from facebook account..asking to I am getting error of login from facebook account..asking to login from recognized device.. i dont have any device and also not have listed my phone… i dont have any device and also not have listed my phone. please tell me how do i recover my account i am urgently in need of it.. i also contacted the facebook customer service .. i also sent them my government ID.. still nt able to recover..

    please help me

  157. wakar says:

    my facebook account is locked ..i cant get security code n it want a security code to unlock my account…. what can i do to unlock my account..??

  158. Sajied says:

    How can I go to account setting if, I can’t log in to my account ?
    It says “The phone number or email address is not recogonised ” . ! PLEASE HELP ME ! .

  159. James says:

    I’m just hoping someone can answer this for me. I keep getting the same sms notification from facebook I have removed my number, deleted the entire post and removed facebook from my phone but nothing works. I’m getting these messages every 30-60 minutes non stop. How do I fix it?

  160. hello sir okay my account is locked i had my phone but it broke so okay it says my code that had send to my phone but it broke and it wont let me in without my phone code please help……!!!!!

  161. Kel says:

    I did not receive the verification code from Facebook itself, there is no code sending to Me via SMS. I’m in Malaysia, the mobile no start with 01x, but the sms sent was to a no without 0 in front, (example phone no 01xxxxxxxx, but sms is to 1xxxxxxx.)
    Is there other way to request the code send to email address? Thanks

  162. Khan alozi says:

    Hi sir, i want quick reply i enabaled device login, when i logen from new device, i alway set 1 name and now fb want to verify my acount. They give me pic that whom of your frnds was tag in this pic. I have 200+ frnds and can’t verify my acount. Plz help me…. Waiting for your reply….

  163. Vinexs Samuel says:

    Pls i can’t access my account i found it difficult dat i can’t even log in 2 facebook usin my account pls am in urgent help i beg u in God name help me pls dis are my number am a Nigerian +2347066586176 n +2348123209102 thanks

  164. Vinexs Samuel says:

    Pls help my i can’t log in 2 facebook pls help me activate my account dis is my number +2347066586176 pls

  165. shailu soni says:

    sir ,
    i have no get the sequrity code because my mobile no is change so please help me

  166. quin says:

    i turned on my login approvols and i dont have any devices listed.i cant log into my facebook account.i havent been able to log in for the past year. please help me!thanks.

  167. ED says:

    SIR HOW DO I GET A SECURITY CODE SENT TO MY EMAIL CAUSE I CANT GET IN MY ACCOUNT

  168. NiZ says:

    Hi Everyone,

    My sister’s account got hacked by someone. I’ve managed to reset the password. The thing is she had entered invalid mobile numbers for mobile verification. When I am trying log in to FaceBook, there’s a security check for enter verification code. In here, I can choose those number which she entered incorrectly. But no point, we couldn’t get any verification code to mobile. Is there’s any way to fix this. How I can fix the account back to normal.

    Thanks.

  169. Yaseen airani says:

    hi every one . . Well i just got my account unlocked, i submit’d the required identy and reply’d to the facebook team mail they clear’d up my problem now i can login in to my account :) :)

    • NiZ says:

      Hi Yaseen, Could you please tell how can I unlock the profile, and which form I’ve to submit to them.

    • Ashish says:

      hii Yaseen airani can you just tell me the contact email id of facebook. and how much time will they take..

  170. Sanju Majumdar says:

    I am not getting the security code from 27.05.2012 for log in the facebook Version 1.5.4 but when I open Opera Mini facebook than it works(I always leave Opera Mini facebook without log out, for this it works,I think) but i want to log in the facebook version 1.5.4 SO, PLS. HELP ME.(I USE MOBILE PHONE htc, cause I ‘ve no computer OR lap top).

  171. Ashish says:

    Sir I have a problem in Facebook
    My no is save into facebook but facebook cant take this no and when we entered login password a browser shows a security.

    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    Choose the ‘Get your code via phone call’ option to receive a call instead. You can also login from a recognized device to approve this login.
    Sorry, we don’t recognize the computer or device you’re using. Please check your text messages and enter the security code below. I am very firsttrate Please help me..

  172. jay patel says:

    dear..i am mobile facebook user. My email
    address was my mobile number. Some days
    ago i mistakenly deleted my mobile number
    from the settings.. Now i am unable to login
    using my that mobile numbr. What should i do
    now??? Plz ack

  173. Ashish says:

    I cant access my account it says u receive your security code in your mobile but i cant receive any code and i cant access my account please tell me whats can i do when i use my account. Please help me.. Please….

    • Julian says:

      To all: I’m still chasing Facebook for a response on some of the issues my readers have been having related to this post. Have now gone further up the food chain. :(

  174. stanley says:

    if any facebook user adds our mobile number in their facebook profile by mistake ? then what to do ???????????

  175. William Kinaan says:

    i can’t receive sms and facebook doesn’t call my to give me the code , and i don’t have another recognized device , please help me i can’t access my account :(

  176. Yaseen airani says:

    @ niz and ashish . . You just login thru p.c and submit the form including your email i’d and what problem your facing n then they will contact you thru your email i’d . . Attach your goverment photo copy and mail them or you can directly reply to their email .

  177. zuliana says:

    dear sir,
    i have problem to login my facebook account because i have set the security code to log in..the problem is,the number phone that i give to facebook is not valid because i don’t know it will work when i open my facebook account..how can i solve my problem? need you help! thank you..

  178. andrew says:

    Sir, but what if your mobile device (not smartphone of any kind) is broken and facebook still sends the security code to the broken phone. How do i access facebook, do I have to change the number it sends the security code to and if so how do i do that without actually getting into my account.

    thanks

  179. Ejay says:

    I have a huge problem, I can only log in to Facebook on my current mobile but my authentication messages are getting sent to my old disconnected phone so I have no way of logging on to Facebook via pc, this is immensley frustrating and I’m unsure as what to do to change the mobile number from the iPhone app for facebook. Any help or tips would be greatly appreciated.

  180. mamoon khan says:

    hi sir i mistakenly deleted mobile number from facebook.i wanted to remove the code from facebook. and now it creat problem.. when i give facebook id and passward now problem as

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.

  181. Thomas Will says:

    Hello,

    I would like to use “Login Approvals” on Facebook but the feature simply does not shoe up in the account security settings.
    There is “Login notifications” and right below that there is “App Passwords”.
    I have entered a mobile number.
    It is the same with my wife’s account: no “Login Approvals” available.

    Is this feature maybe taken out (now June, 20th here)?

  182. i had enabled login approval feature long back.i had even given my number.now it says “You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.” this is a recognized device. i never had this problem before.please help.! :)
    is my account hacked?

  183. sun says:

    i’m using this feature since january 2012. But now i cant get loggin approval codes in my cell phone. How can i reset this settings? Pls help me. I cant login in my facebook. :(

  184. Qasim Ahmad says:

    I had enabled log in approvals and I had put my number.I removed my number but I forgot to disable log in approvals.Now when I log in it says that as you have no number then log in from a recognized device but I have no recognized device to log in from..Tell me what to do.Please Please help me! I have saved my personal passwords,photos which have no backup and I don’t want to loose them.If i loose them,I’ll die.Please help me.

  185. Meg says:

    Guys I faced the same issues. I had activated login approvals but I came to another country so did not have access to the code on my phone and I had deleted all cookies from my laptop so i did not have any recognized devices. So as mentioned in one of the above messages by the FB team, i sent them a govt photo ID pic scanned from my passport via email, along with a description of the issue.
    They replied within 2 days and removed the block for me!! Now i can access my FB account :) So go ahead and do it that way. Just trust them..they will reply :)
    Cheers.

  186. Nicholas says:

    Hello Julian,

    I really like the add on for Facebook Mobile Authentication Login Approvals & whenever the device change an alert via sms generated to user.

    I am looking to implement same system for my EMAIL server user. Pls let me know which 3rd party tool will be suitable to accomplish this goal.

    Your timely response will be appreciated.

    Thank you

    • Julian says:

      #Nicholas# Facebook developed their mobile authentication login approval internally. Supporting/administrating a mobile authentication login approval system is costly both on your finances and resources. Are you researching for a business you are working for?

  187. Nicholas says:

    Really Appreciate your feed back here , cost & resource is not a problem here , the project is in pilot R&D phases , can you pls suggest any 3rd part tolls similar to that of facebook inhouse system. Thanks

  188. rajkumar says:

    But i cannot seen login approval link in my account …how can i activate that

  189. Beth says:

    I need to delete a number out of my authorized login list for SMS. It currently sends the code to both cell phones. How can I delete one of the numbers?
    Thanks

  190. Hassan Bilal says:

    sir,
    i have turned on my login approvals but unfortunately my mobile device is not recognized and also i dont have any pc recognized , my mobile number is removed mistakenly now when i log into facebook facebook not shows me any number and any scurity, and i m not able to recieve my code on my mobile cause no mobile device is setuped ,
    i m not able to access my account kindly help me to do solve this bloody problem!!!!!!
    thanks alot

  191. Mohammad Ilyas says:

    My FB account is asking to verify my account. The phone number i have given can’t recieve SMS as this service is banned in J and K, India. How can i get out of this? Is there any alternative method?

  192. Courtney says:

    I deactivated my facebook account and then reactivated it in the same day. Now all my photo albums are gone and when my friends search for me, I do not have a profile. I have confirmed my account SEVERAL times through email and phone codes and it just tells me that there is an “error processing your request”. Any suggestions?? This is beyond frustrating! I hope there is a way to retrieve all my photos back!!

  193. Dee Kae says:

    So my cell phone isnt paid this month yet and they turned my service off. However, facebook is asking for a code that was sent to my phone. I can’t get it. =/ And now I cannot log into my fb account. Could you please help me?

  194. jay patel says:

    How can i fix this Facebook error: Sorry,
    something went wrong. We’re working on getting
    this fixed as soon. i have four days already i cant
    access my account. thanks

  195. Brissy says:

    I am also not receiving my sms login approvals code to my phone. I can connect to facebook on my iphone so I am trying to TURN OFF log in approvals as per your suggestions however there is NO OPTION to do so on my FB account on my iphone. Under security settings my only options are: SECURE BROWSING, Email login notifications (not login notifications), App passwords, recognized devices and active settings.

    Any suggestions? I’m tearing my hair out here and nobody can help, all I get is a generic automated message from FB. Thanks.

  196. Pingback: Facebook sicherheitscode | Sickfightgear

  197. gilman says:

    How do you verify your facebook account when you don’t have a recognized device or phone number listed?

  198. paige calero says:

    I deactivated and now I want to reactivate it. But for some reason facebook keeps telling me this: Incorrect Email-The email you entered does not belong to any account. You may try clearing your browser’s cache and cookies by following these instructions.-You can login using any email, username or mobile phone number associated with your account. Make sure that it is typed correctly. -I am typing my email & password correctly ! IDK why its not letting me re-activate it. Ive been able to reactivate before? Why won’t it let me reactivate it? I tried signing up again with the same email and it told me there was already an account with that email.

  199. adam says:

    i can’t receive the code cuz my phone is turned off and this is the only computer that i used facebook on and the cookies got deleted so it dont recognize this computer is there anyway to get back on my facebook please and thank you

  200. Gul Gardizi says:

    sir i have this problem…

    Log in from a recognised computer
    You currently have no phones listed on your account. Please log in from a recognised device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:

    *
    Contact our User Operations team

    i have allot this option but they did not even reply me. i have sold my old computer and remove my mobile number from facebook account. so what should i do. …??? kindly email me.

  201. sir,
    my phone was lost that’s why i cannot log in my facebook because the code sending my number..plsss help me…thank you.

  202. nicole says:

    I can’t log into my Facebook because I can’t get the security code. I changed my phone number and they send the code to my old number what should I do????

  203. Marilyn Cook says:

    Julian,
    Same problem as a bunch of other people- I lost my phone, got a new one, with a NEW mobile number, and cannot get the login approval code now. I have sent FB at least 7 messages on the above form, and have gotten no response except for a generic reply. I cannot login from a recognized device because I clear cookies each time I shut down. Do they ever respond and help people?? The form says 48 hours and it’s been over a week. Why isn’t there an alternative way to access the account, such as identifying friends? I have years of photos on my account…

    • Julian says:

      #Marilyn Cook# You are not alone. :( It appears Facebook isn’t responding too quickly on this issue. I will send another email to my contact in their security team.

  204. besarta says:

    I set my facebook login approval feature from few months via mobile SMS authentication. But unfortunately, I delete my mobile number and forgot to disable “login approval feature”. It’s message me “login from recognized device”. I always use my desktop for checking. For this reason, I can’t access my account. It’s true that, my account has been active (by checking e-mail status and friends profile)

    and when i try to sign in it shows this message..
    Log in from a recognized computer
    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact our User Operations team

    Please tell me how can i get my facebook profile back

  205. shawon says:

    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).
    how solved it please tell me sir?

  206. Moiz says:

    Your current Opera settings might make it hard to use Login Approvals?
    what is this?
    i have problem since many days.
    i cant active my security on phone?
    any solution?

  207. petrina says:

    hi!! i really need help here, i tried to log on and it said a message has been sent to your mobile, the thing is i dont have a phone anymore…so it told me to send government issued id i have tried that and still nothing, i have tried to send messags reporting a bug and they send me computerized answers back, is there a way to get ahold of the to get the right number..or what else can i do? thank you for your support..petrina in canada :D

  208. Archana says:

    Hi,

    I thought I alone was having problems with the login approvals. But looks like it is a global issue. Here is my case:
    1) Issue began after I cleared cookies in chrome
    2) Interestingly I am able to login (from Saudi Arabia) through just 1 device – my iphone. It fails on another Android phone.
    3) I get some SMS very late (at least 4 – 6 hrs) for authorizing phone login (I’m assuming Android phone login), but when I enter it the message says ‘Enter SMS code and not password”.
    4) I have contacted FB via mail and sent my id docs too. I asked them to disable login approvals for me. No response after that – its been 5 days now.
    Im stuck and I dont know what next!

  209. StuB says:

    ^^^^^^^^^^^^^^^^^^^^
    Exactly the same problem…

  210. susan says:

    i have 2 facebook accounts, i set up log in code on my second account i gave it my landline and mobile number, went back to my main account to do the same but it won’t let me use either of my phone numbers but i can’t figure out how to remove one of them from my second account so i can use it on my main account, can you help me please it’s driving me crazy! thank you

    • Julian says:

      #Susan# Login authentication only works with a mobile number. To remove the landline or mobile numbers > Account Settings > Mobile Settings. You can add and delete mobile numbers here. I suggest you use two mobile numbers – i.e. your own and maybe a family member you trust.

  211. gaurav bhardwaj says:

    Dear Sir
    iwould like to know one thing , when i using the face book from my mobile and posting any comment ,it showing that via mobile you are using the face book , but i want when i m using face book with my HTC mobile it should be display like that using the via HTC how i can do this

  212. I do believe all of the ideas you’ve offered for your post. They are very convincing and can definitely work. Nonetheless, the posts are very brief for novices. Could you please lengthen them a little from next time? Thank you for the post.

  213. Vica says:

    Dear Julian,

    I’ve read some of the comments on your blog, I’ve seen people bombed you with tons of comments. It’s really bad. This Facebook sms security code issue seems to be a global issue. :( I’m far from India or from the United States, and it has been stressing me too for more than a week now. I had really enough of not to be able to access to my account from my Mac since I have deleted internet browser history so it made me to try finding solutions for this problem. Actually I don’t have not came up with a real solution yet, but I could log in from my iPhone’s Facebook app. So the thing I would like to share is that maybe trying to log in from smart phones to Facebook might work with others too! ??

  214. armir says:

    Hello!! I have deletet my mobile number and forgot to disable “login approval feature”, and then i have disabled my account. A few days after i went to enable my account, and a see a message “login from recognized device”
    Log in from a recognized computer
    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.

    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.

    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.

    Other options:

    Contact our User Operations team

    Why am I seeing this?

    I have contact the User Operations team and they send me a message on my email:

    Hi,

    Thank you for your recommendation. You seem to have triggered the approval of access and that is having problems receiving a security code to access Facebook. If you are already able to access your account, please ignore this e-mail as well.

    If you’re still having problems in access, here are the easiest ways to get back in your account:

    - Request another code by clicking on the link “send the code again.”
    - Access from any of your devices recognized (such as a computer or a mobile phone to which you assigned a name and you have added to your Facebook account)
    - If you have changed operator toll on me you kept the phone number, try to send an SMS with the letter F to the number 3399932665 to help us recognize your carrier.

    If you still can not access your account, please reply to this e-mail so that we can analyze the problem. In your answer:
    - Briefly describe the problem you are having.
    - Attach a picture of your official identity document, we must verify that the account belongs to you. See what types of documents we accept and find out how to send your identity document using a secure connection https://www.facebook.com/help/?page=148993491850191.

    Please note that we can not investigate your report if you do not send the photo of an identity document in accordance with our requirements. Upon receipt of this photo, we will contact you within 48 hours.

    Thank you,
    The team at Facebook

    I dont have a official identity document, but i have the phone number that i deletet. is there a solution that can i access to my account.
    *sorry for the bad anglish

    • Julian says:

      #armir# You will need to find a photo identity, otherwise Facebook will be unable to verify that you are who you say you are. Do you have a passport?

  215. armir says:

    Yes Julian i have a passport and a driving licence. What can i do now

  216. armir says:

    Julian thank you!!

  217. jawadgung says:

    Dear ,

    by mistake my no got delete and i dint change my privacy setting and i don’t have any recognized device . When i enter my id password i always get the option written below .

    Sorry, we don’t recognize the computer or device you’re using.
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.

    So kindly tell me what can id do

  218. Anish says:

    sir, i have some problem. i cant get my login approval code since 3 weeks. i can only login from my mobile but my mobile i.e B5310 have no option to unchek login approval option. what should i do sir??

  219. Hello!! I have deletet my mobile number and forgot to disable “login approval feature”, and then i have disabled my account. A few days after i went to enable my account, and a see a message “login from recognized device”
    Log in from a recognized computer
    Didn’t receive your code yet? Sometimes SMS can be delayed for up to 12 hours.
    You can also login from a recognized device to approve this login.

    Are you using a new browser? Because you have turned on Login Approvals, you will be asked to enter a security code when you login from a new browser (even if you have used another browser on your computer).

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.

    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.

    Other options:
    Contact our User Operations team
    Why am I seeing this?

  220. najeebullah says:

    sir kindly i wana ask you question how can i open my Facebook account without mobile code

  221. soham says:

    i hav same prob..whr is my login aproval?

  222. eman fathi says:

    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature

  223. Chris says:

    I have a real headache. I have three “recognised devices” on Facebook. Over Christmas my laptop deleted the cookies and insisted I log on from another “recognised device”. At that point I had mislaid my mobile phone which was another “recognised device”. I tried a few things including trying to log another mobile phone which I also have. Now FB is saying I have no phone number listed on my account. Anyway, my final recognised device was at work. I got in after Christmas and it crashed on my first day back. I now have no other recognised devices to try. I found my other mobile, requested a device recognition code which duly arrived but I still cannot log in. I do not know what to do now. If you can assist I would be grateful as I am at a complete loss!!

  224. I finally got the code to verify my phone, but I am not getting one to activate texting???? Any suggestions???

    • Julian says:

      #Becky griffin# Are you using an SMS blocking app? If not, then it might be a carrier issue. Which country do you live in?

  225. Ilam Ibub says:

    “Facebook security is improving all the time. This is yet further evidence that the security folks at Facebook are evolving their security best practice. :)”

    This is the statement of the author above.

    BUT PLEASE READ THIS:

    Here we go: I live in the Philippines and my account security settings do NOT show the option “Login Approvals” in the menu. So I thought, ok, not yet, I will wait, this was in 2012.

    Then I had the idea to use a Japanese proxy server with my Firefox (from my home in the Philippines) and: what do you think happened? With the proxy I was able to see the option “Login Approvals”! So I set it up, using my Philippine cell phone number and also the Code Generator in my Smart Phone.

    Then I switched off the proxy server on my browser and what happened? The option “Login approvals” is gone again.

    I was able to log into my account WITHOUT the login approval again.

    So far about the “security” of Facebook and Mr. Zuckerberg.

    What is your conclusion?

    Evne if you think your FB account is secure with the Login approvals somebody in my or another country can login into your account without any problem!

  226. Hamza says:

    “JUlian”
    I have the same login approval problem i mail my id copy but the problem is my Id card is in Urdu language i am from pakistan…Now what can i do the date of birth is in english there was my picture but my and my father name was return in urdu :(

  227. Hamza says:

    Julian
    I have send my nic copy my uni card driving license 3 times but they are not giving any reply what i will do i am tense :(

  228. Eric Calcara says:

    I have a unique situation, because I haven’t been able to find one quite like it. I created a FB fan page, built it up, got a lot of likes, and everything was going well. Then one night, I cleared some cookies in my web browser, and since then, I’ve been locked out of my account. It thinks that I am logging in from an unrecognized computer (even though it’s the same one), and since I have no phone number associated with the account, it has no way of sending me a verification code. The only option on the screen is to contact FB support, which I did, and they refuse to help me unless I provide a Photo ID. The problem is that I set up my FB fan page with a fake name, so my Photo ID is not going to help me. There’s no way out of this except for starting from scratch with a new fan page, while the old one sits there forever without me being able to access it. Or is there?

  229. muhammad faisal says:

    hi
    i cant login my fb account. i cant get security code on my regesterd mobile number from 2 days . plz help me what i will do

  230. Michael says:

    Dear/ sir

    Am so happy that atleast u can be able to help me.
    I have a problem corncening my facebook.
    fb started to me give problems yeaterday when i logedout on my phone so that my brother can login usin my phone so problem is! am trying to login and it says it doesnt recognise da name n my friendz name also my numbr and it didnt do that b4 coz when it happend that i forgot it would just tel me to enter my numbr n it sended me code to entr so that i can use my fb again but now it doesnt do that anymore i have tryd to fix it the whole day but its does the same……plz me, plz,plz i cant live without fb..

    Thank you.
    Micheal

  231. Teri Pizzurro says:

    Been 48 hours and still not a single code has been sent to my phone or email. I am locked out of my facebook..I use it for business and personal, yet I cant get in because no one will send me a damn code! How can I get help on this issue? Starting to get really irritated!

    • Julian says:

      #Teri Pizzurro# Which country is your mobile registered in? India?

      • Elias says:

        Hi i am in lebanon no codes are being received to my cellphone what should i do? I already contacted facebook and followed each procedure possible please help me

  232. Michael says:

    I have been trying to login to facebook now it stil does the same thing that i have complained about….. Am login and it says! we cant recognise the numbr numbr u have entered or ur pin numbr plz try again… I try it over and over again but it tells me the very same story, then i decided click to forgoten pasword and appears like dis… [Enter your email or mobile numbr]
    or
    [Enter your username and your frindz name]…
    Ok i went for the first option n it tels me that it they recognise the mobile numbr i have enterd…
    Ok then i go for the second option. I entr my facebook user name and my friends name but it keeps on telin me that they cant recognise my username and my friends name…..:-( . How do i fix this problem?
    Coz its causin an effect to me

  233. Nishant goyal says:

    Dear sir, please help .. Everytime i try to open my fb account it shows me that no phone is listed on your account .. I tried several times .. But of no use.. Please help

  234. deepak kumar says:

    I am having this problem when you login to my account.

    we don’t recognise the computer or device you’re using.

    You currently have no phones listed on your account

    Please note that I’ve delete all hardware and also the phone number from my account I did not know that this will happen

    I sent mail and attach i.d. to fb team which have requested me to prove identity

    Resolve the problem that I face when entering my account was not getting to the answer to solve the problem so far

    I am waiting for solution from the week.
    its very urgent

    • isaac sheehan says:

      same problem jesus its facebook you would think they have a hotline or someshit

  235. Prakhar says:

    Sir
    i accidently used my mobile phone for activating another account which is already in use with my main account.. now facebook has disabled all notifications which i am getting on my mobile.
    The error its showing is
    The number you are trying to verify was recently used to acitvate another account please try a different number..

    i have to use this no as all my old frnds know this no. only. is there any possible way i can use this no??
    kindly help
    thnx

  236. Dajana says:

    Hello Julian,
    This morning I tried to log into facebook, however, got a notice that I sign up with an unknown device. I tried to login with the same device from which most of the time I have been registering. I do not know if perhaps the problem is that I have had to restart the computer for some sort of upgrade, Firefox, etc. Than arrived notice which ask security code I’ve normally done if there were any problems with login, but the code never arrived at my number, I even clicked a few times on the Resend code, so I got a notification that I’m abusing this feature. It was not my intention, I just tried to log into my profile.
    Dajana

  237. ez adella says:

    how do reactivate facebook is blocked, when it should be “Complete a Security Check” but did not get a confirmation code because lost cards / phone cards aktive period has expired …thank you

  238. Albana says:

    The issue is that I have accidentally erased all recognized devices and now when I try to log-in from my phone or from my computer the code just won’t come to my phone. I’ve tried this for several days but it seems that it doesn’t work. I have had this kind of an issue also in the past.

  239. albanh says:

    Log in from a recognized computer
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:

    Contact our User Operations team

    Please help me sir

  240. Wallace says:

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    your site? My blog site is in the very same niche as yours and my users would certainly benefit
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    Regards!

  241. Hi! I hope you can help me. I cannot get into my original FB account as of January 12th or so 2013. I had SMS codes enabled for security and I never saved devices due to someone I knew hacking my FB related email (was hotmail) and my old gmail as they were tied together. Anyways, I get the SMS security code to my phone, but the log in page says there is no number associated with the account so I have no where to enter the code! I have had that account for years, and all my art, poetry, and even the start of my marriage happened on that account., so lot’s of sentimental stuff is there. Please help! Thank you!!

  242. omar gaber says:

    please i don’t receive any codes … what i have 2 do … i don’t have iphone or android … please what i have 2 do :( :( :( :((((

  243. tiffany says:

    I have been locked out of my account for five days now. Ive sent a copy of my divers licence four times now. I still havejt heard anything from facebook. My problem is everytime I log in they ask me to verify it so I put in the numbers and letters in the box provided. It tells me that face book does not allow accounts that: pretend to be someone else, use fake name, don’t present a ral person .it the tells me to do a security check and it sejd a code to my old phone number that just has been cut off may be two weeks ago. Can I please get help to get into my face book. Also this is the only account I have on facebook and ive had it over five years now why is it saying I’m not who I am? Please help me with this!!

  244. Alison Francis says:

    Last night around 7pm I deactivated my account and I went to go reactivaye it a moment later. I deactivated it because it was hacked and I had to chang my password. I changed it and now I just need a confirmation code saying that it is me trying to do so. I need the confirmation code emailed to me but I havnt recieved anything from last night. I have pressed the resend code button multiple times and even changed the email adress to my brothers to see if he would get anything. Any help would be appreciated.

  245. Abish Hussain says:

    Sir Somone block my facebook id creating from avobe email id facebook tel me identify facebook friend photo how it possible even i have put up mobile number too but only option is for identity verification come for photo identify. please help me to recover my facebook id my link is [email protected]

  246. GOPINATH says:

    dear sir,
    i am from india.i cant have login approvals in security settings. What can i do to enable it?? Please help me..

  247. darui says:

    how can i complete my photo check

  248. flo says:

    Hey i changed my password yesterday, and and they never sent me an email upto now, whenever i try login am tld inorder to access my account to check for an sms which was sent through my number, and if i didnt recievr the sms message i click the link to resend, when i click the click am told something went wrong

  249. sukhi says:

    Hi Julian

    I enabled login notifications in Facebook i logged out without entering the Facebook confirmation code now every time i try to login i cant get past the Remember Browser checkpoint. i cant ask for help via Facebook i some how cant log in to post a comment,question on the help page. Could you please help me?

  250. manjunaik says:

    Sir i having a problem of security check code i had identifyed the photos but it is asking conformation code it had sended to my number but i had lasted sim

  251. gaius says:

    I think someone has my old phone number that I use to log into my facebook I used it for my email part of the login. Now I can’t login at all using it. Mobile Facebook

    • Julian says:

      #gauis# You should notify your carrier and they will block the phone/number from making calls. This is done via IMEI and MSISDN (this is the DB in the cloud where your mobile number is stored). NOTE: When you receive your new handset the device will have a different IMEI, which will then be updated on the MSISDN (your old number). Some carriers might include the mobile number on the SIM but it’s rare to non-existent these days.

      If you use an Android device with ADM, you might be able to delete your data, locate the device etc. Did you do this? Read my post here > http://www.julianevansblog.com/2013/11/find-your-lost-phone-with-android-device-manager-adm.html

  252. nikhil rajput says:

    I lost my all recignized devices n lostcontact on facebook account but I still use this number which has been registered on fb account and I have code via codegenerator . but login is not possible . it says login frm recognizeddevice … plz help me out its important to me…help plzzz

  253. billy gibson says:

    I am not receiving my code I would like to disable this verification . It has been two weeks or more that I have been dealing with this issue

  254. sajeeb says:

    Log in from a recognised computer

    You currently have no phones listed on your account. Please log in from a recognised device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:

    Contact our User Operations team
    plzzzzzzz help

  255. sajeeb says:

    i currently have no phones listed on my account and no recognised device. please help me to regain access to my account.

  256. fana si says:

    Dear sir my mobile facebook log in problem plzz check my facebook confirmation code rpl i forget my, confirmation code plz reply

  257. Neetu says:

    sir,in my security settings i am not able to find login approvals. this option is not presenthere. how can i get it???

  258. abhishek malik says:

    i cant access my facebook account because they need a phone verification code but i changed my phone number and they send the code to my old number what should I do? please help me

  259. timothy charboneau timothy says:

    I can’t get in my face book someone got it where get into my face book saying i need a code generator.its not sending to my email wats the quickest way to get my 10 pass. codes to get into my facebook

  260. Hi
    My phone is Nokia X1-01 is
    S4 Samsung phone that was previously stolen
    Now I have to enter my account code generator would
    Please help me to login to my account

  261. chilly says:

    I.can’t login cause its asking for a code n I don’t have the.same numbee so when tjwy send the code to my phone i cant get it so what should i do now to get the code

  262. rakesh says:

    hi sir i lost my sim card and i forget my password…pls help me how i rest my fb password…i have not any other link to connect with fb…pls help me sir how i rest my password…

  263. aman says:

    Sir. when i open my facebok account it deamand my mobile & then i enter my mobile no. the message is showing Sorry, there was a temporary error sending your confirmation text. Please try again in a little while or right now.

    Please help me sir

  264. manpreet says:

    gud eveng,……,
    sir i want to open my fb account with my old password and friends name and idientify with my friends pics………………..,
    plz………………………. sir… help me……,
    my account is very important for me plz.. help me..,

  265. rashonda says:

    I have code generator on my facebook account but mo longer can log in because dont have that numbet any more so unable to get login approvals.
    What am i to do. Thanks

  266. [email protected] says:

    Dear Julian, I have login approvals activated on my phone already. Problem is, I moved my number to another network so I don’t get any code being sent.. I wish you to suggest to facebook a “call confirmation” alternative like other app creators; whatsapp, truecaller etc….since its a difficult task for them to fix. What I mean is, in situations where one can’t get their code via sms cause they moved their number to another network a call request alternative will do; an automated call to give the code. I have been locked out of my account since last year.

    • Julian says:

      [email protected] – My advice has always been you should activate two-factor authentication on your new device across any apps that use this security feature before you sell or hand over your old device. This process should be done by the carriers but they don’t really care as the apps are third-party – they might care if you didn’t use them again as apps like Facebook must generate good revenue with regards data usage. You will need to contact Facebook as they are the only ones who can help you now. Sorry. :(

  267. Esha says:

    Hi,Mr Julian :) Im in real huge trouble here.I had changed my fb password and then i forgotton it.Now i cannot retrieve code from my old email too coz yahoo had deactivated my account automatically.I couldnt retrieve password from friends too coz its showing one or more friends email are failed.i dun unstan wat it meant.help pls.wat can i do nw

  268. Brittanie says:

    I have a security code hooked up to my old number, however i got my cell number changed.. so how can i log into my facebook? it seems impossible for me? If someone could help that would be great as i really don’t want to make a new facebook account… thanks

    • Julian says:

      #Brittanie# You will need to contact Facebook. Authentication is always an issue when users change their phones. My advice has always been you should activate two-factor authentication on your new device across any apps that use this security feature before you sell or hand over your old device. This process should be done by the carriers but they don’t really care as the apps are third-party – they might care if you didn’t use them again as apps like Facebook must generate good revenue with regards data usage. You will need to contact Facebook as they are the only ones who can help you now. Sorry. :(

  269. Azaan says:

    Dear sir ..!
    please help me when i open my account on facebook facebook tells us that
    Log in from a recognized computer
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact our User Operations team..
    plz help me tell us how i can solve it nd how i can easily open my id plz hel me tell me your suggestion on my another account [email protected]

  270. mohi uddin says:

    hello sir,
    please help me when i open my account on facebook,
    Log in from a recognized computer
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact our User Operations team
    please i want your help

  271. jamda says:

    please help me to reset my password

  272. lucky says:

    At my new fb account not showing option to
    add security question??

  273. Manoj says:

    please tell me
    when i searched my mobile no on facebook i saw its on someone else profile i asked him to remove my no he didnt . i want to know how can i add my no on my account and while search i get my facebook.
    kindly help

  274. amy cash says:

    lost my phone and got new number so cant get my code to log into my facebook

  275. Ash says:

    Hie need some help urgently,

    I lost my password in facebook and I had to get 3 friends for approval where facebook gave them a code each. I did that, now when I log in it says ‘You started securing your account on Monday, April 14, 2014 at 3:04pm.

    To finish securing your account, please verify your identity and change your password. Your account will remain hidden until you complete this process’ then goes on to say ‘Please choose one of the following methods to confirm your identity:

    Text a security code to your phone
    .

    Log in from a browser you have used before
    .

    I have an unlock code

    PROBLEM IS MY PHONE NUMBER HAS CHANGED LONG TIME AGO, HOW DO I SOLVE THIS PROBLEM NOW? THX

  276. tedi says:

    Dear
    April, 8 2014. then there is a hacker my account.until now I can not open my facebook. I have sent many suggestions on facebook help center but they don’t reply and assist. can you help me if there is any other way of contacting facebook. and also sir this problem of missing “login approval” option i have seen in my friends facebook profile.

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